Quality management


The quality is one of the core competencies be met by seeking recognition as parameters required for compliance with all requirements of quality . When we refer to the word quality, there are several important related terms, one of them is quality management , a necessary process to avoid mistakes in the field of creating different types of products .


What is quality management?

Quality management is a group of tools and necessary actions that must be taken and executed in order to avoid errors in the processes related to the production of products or services that occur within a specific field.

  • Quality management features
  • Stages
  • Beginning
  • Quality Management Systems
  • Total quality management
  • ISO standards
  • Quality management in construction
  • Quality management in education
  • Quality management in tourism
  • Importance

Quality management features

Quality control is a type of monitoring that is carried out in detail on all the processes that are carried out within a company with the main objective of being able to improve the quality of the products. It is the implementation of different types of programs , tools and mechanisms that seek to improve the quality of products. Among its main features are the following:

  • It is a type of strategy that seeks to ensure improvement in the products, goods or services that are offered.
  • It can be applied to all the processes that occur in a company .
  • Establishes quality plans aimed at enhancing the quality of operations and consumer satisfaction.
  • It is a very important stage in the production processes to guarantee the realization of the processes that are carried out within an institution.
  • It is present in all types of companies , whether they produce goods or provide services .
  • To measure productivity , quality management uses tools like leaves control and stratification .
  • The stricter the quality control that is given in an institution, the higher the quality of the final product.
  • It uses a series of measures of character internal or external .
  • It is made up of different stages and standards related to safety, production and profitability of a company.


Quality control has several stages which are mentioned below.

  • Quality control by inspection : this stage was characterized by seeking and solving the problems that arose as a result of the uniformity of the products since mass production was taking place at the time . The inspection was used as a type of tool to search for errors and was carried out by a different person than the one in charge of executing the activity. This stage took place in the 19th century and was the time when companies began to raise awareness about the importance of quality.
  • Statistical control of the process : it took place in the 1930s and focused on the processes and the birth of different statistical methods with the aim of reducing inspection costs and finding problems related to the quality of the products . It was a stage that was based on the vision of quality as a situation that had to be solved by emphasizing uniformity in the products.
  • Total quality process : at this stage, a new process in quality control begins to be thought and applied and in it they began to provide contributions to improve all the areas that were part of the companies. It was the moment in which the different quality strategies began to become true goals and objectives within the areas that made up the organization.
  • Total quality management : it was introduced in the decade of the 80s and in it, the market and the needs of the consumer came to occupy important places. It was established that, if the processes were carried out correctly, the products would then be those that were actually expected with the main objective of satisfying customers . It was a stage in which the mission and the business vision were correctly aligned with the objective of reaching a common goal.
  • Reengineering and total quality : this last stage that we can observe today and is based on the company establishing its processes as a whole and not in a fragmented way, acquiring greater responsibilities , thus improving the level of belonging while improving the general concept of work .


The principles that are part of quality management are mentioned below.

  • Focus on the customer since companies depend on them completely.
  • Leadership to establish the purposes and orientation of the company.
  • Participation by company staff.
  • Process- based approach .
  • Systems approach to management .
  • Continuous improvements related to the general performance of companies.
  • Fact-based approaches to correct decision-making.
  • Beneficial relationships between the company and the supplier .

Quality Management Systems

Quality management systems are very important tools that allow organizations to plan , execute and control all the essential activities necessary for the development of the mission through a good provision of services, seeking that they have high standards of quality .

These systems have the ability to make customers receive better service, more timely manner and are of quality , saving at the same time efforts and money . For the staff, they manage to reduce physical and mental efforts , improve the degree of satisfaction in daily activities, improve the climate within the organization and reduce the inconvenience that derives from work overload.

Total quality management

Total quality management is a type of strategy that is presented in the field of business management which consists of the study and assessment of the quality concepts that are presented in each of the phases that complement the production process. . Its primary purpose is to improve the goods and services that are offered to the client to ensure that they achieve maximum satisfaction.

Through this management system causes have higher levels of satisfaction by consumers, the increase of margins productivity and profits, there is greater cohesion and coordination regarding the company processes and manages to optimize the use of the company’s resources, in other words, it improves efficiency .

ISO standards

This standard is the basis of Systems Quality Management and is an international standard that has been established based on the elements that are part of the quality that a firm must have so that they are able to manage properly the systems with the aim to be able to improve the quality of services . Its main objective is then to be able to find solutions to meet the commercial and social demands of customers.

Quality management in construction

Quality management in the construction field seeks that everything that is used in the realization of a real estate complies with the quality that has been previously established in the designs and in the technical specifications that the project has. Being able to transform material resources and the use of equipment is part of quality management in this field as well as resources related to labor.

Quality management in education

In the field of education, the main purpose of quality management is to be able to offer students one education that is of quality through process innovative educational . To do this, use is made of an advisor in charge of directing the entire implementation of these processes under the # ISO9001 standard . Among the most important aspects that are included within quality management we find, for example, the focus on continuous improvement , the management and evolution of human talent , the promotion of information and thecommunication , prevention as the foundation of educational management and the promotion of culture while meeting the needs of students and parents.

Quality management in tourism

In tourism, quality management is mainly based on customer satisfaction, who is in charge of evaluating the quality of the service provided. In this type of management, an exhaustive evaluation is also carried out on the quality of the services provided so that they are aligned with the organization’s own objectives . In addition, it seeks to control all the administrative processes that the services offer and the products that are offered.


Having adequate quality management is essential for companies as it is the best way for the company to be able to organize itself correctly through the systematization of operations that make business processes more efficient . With it, it is possible to better control the way in which the organization is established and helps to comply with all regulations related to the goods and services offered. Finally, it is one of the best methods to improve the training of company workers .

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