Consumer rights


The basis of law are the social relationships that exist between people and these are what determine their content and character . The law is a set of rules that open the door for us to be able to resolve the conflicts that arise daily within a society. Within the general area of ​​law there are also many subdivisions , among which we find consumer rights , which are themselves a series of different regulations and laws that aim to provide a good defense for the consumerin the face of any possible eventuality that produces a lack of respect for your status as a consumer.

What are consumer rights?

Consumer rights are a group of laws and regulations whose function is to provide protection to the consumer before any breaches that may arise from the sellers and people who provide a particular service .

  • What does it consist on
  • Characteristics of consumer rights
  • Background
  • Story
  • What are consumer rights
  • What are they for
  • Consumer rights day
  • Importance
  • Examples of consumer rights

What does it consist on

The rights of the consumer are a series of rules and regulations to be applied at the time of purchase a particular item or hire a service. It consists of receiving from the merchant all the information that is related to what we are buying, and in addition, this information must be complete , precise , truthful , clear and timely . It is the information that is given to the consumer about the risks or effectswhich can potentially cause a product that is gaining on possible side effects and possible problems because consumer rights are based on the information clear and truthful .


Characteristics of consumer rights

The main characteristics of consumer rights are the following:

  • Provides solutions in a concrete way in favor of the consumer.
  • It constitutes a non-derogable minimum , this means that they cannot be ignored by the laws.
  • It has pretensions of operability .
  • It has a series of claims of unconstitutionality and contractual ineffectiveness.


The main antecedent of consumer law occurred on March 15, 1962 when the President of the United States of America , John F. Kennedy , gave a speech before Congress in which they recognized the rights of consumers , spoke about security , information and representation.


During the twentieth century, the outbreak of the Great Depression in the United States, the first demonstrations by consumers who protested against occurred speculation and against the demand in controlling price. After the first half of the 20th century, different consumer movements began to organize that demanded better protection and rights , and in the second half of the 20th century, these rights began to be recognized.

Currently we can find a series of legal norms both nationally and internationally that are responsible for defending consumers . In 1973, the European Consumer Protection Charter was drawn up , a document that is considered the first document that recognized the right that consumers had to organize themselves in associations and be able to be represented, and also provided them with protection.

What are consumer rights

In Mexico

In Mexico , consumers are under the protection of the Federal Law on the Protection of the Consumer . The basic principles of consumer rights imply the protection of the consumer’s safety , life and health , the right to education and disclosure, the right to correct information , the right to effective prevention and repair of damages, access to administrative bodies, and the right to the protection of the economic interests of the consumer.

In colombia

In Colombia, consumer rights include, for example, the right to acquire quality products , to safety , to receive adequate information , to receive protection against misleading advertising , there is the right to make claims and to obtain contractual protection. , to be done by signing a contract.

In Argentina

In Argentina the main consumer rights are established in the National Constitution . The main rights that they enjoy in Argentina are the right to protection of health and safety , to truthful information , to consumer education , to dignified treatment, to have the offer and advertising properly complied with, to have the guarantee and the provision of technical service and the protection of the economic interests of the consumer are fulfilled .

In Chile

In Chile is Law No. 19.496 of Protection of Consumer Rights responsible for establishing the rights of consumers, among these rights can mention the right to choose a service or good to have information accurate and timely , to not to be discriminated against , to the safety of the consumption of goods and services, to the repair and compensation , to the withdrawal without the will of the supplier, to a guarantee and the sending of contracts to the home, among others.

What are they for

Consumer rights serve to protect the consumer so that the law is enforced. It gives the consumer protection against the possible risks that their health and safety may face, it provides them with accurate and adequate information regarding the product they are consuming so that the consumer can choose the right way, it gives them the freedom to choose the best one. product and finally, provides adequate education to the consumer .

Consumer rights day

Consumer Rights Day is celebrated on March 15 and was declared in 1983 . Its celebration commemorates the speech that was given by President John F. Kennedy on March 15, 1962 in which the consumer was recognized as a very important element in the production process of a country.


It is very important that consumers know their rights at the time of making a certain purchase, to avoid being affected by businessmen who sometimes do not follow the law. It is important to know our rights in the event of having to claim and to avoid behaviors that may be abusive by those we provide the goods and services .

Examples of consumer rights

Some examples of consumer rights are as follows:

  • Right to education
  • Right to choose
  • Right to product quality and safety
  • Right not to be discriminated against
  • Rights to compensation
  • Right to protection
  • Right to information

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