Conflict Resolution


The conflict resolution refers to all those strategies as the name says, solving a problem that may involve various factors, people, among others.

What is conflict resolution?

This is defined as a set of knowledge grouped and found to be able to understand and be able to intervene when some type of problem arises in a company, ethnic group or between two people, whatever the circumstance, it is a way that can be simple or complex, depending on the individuals you want to treat, to solve a conflict or discussion through peace, harmony and communication, without the need to enter into sudden impulsive clashes of violence or aggressiveness between peers.

  • What does it consist of
  • What is conflict resolution for?
  • Background
  • Types of conflict resolution
  • Steps
  • Mechanisms
  • Conflict resolution techniques
  • Dynamics
  • Mediation of conflict resolution
  • The negotiation
  • Phases
  • Example
  • Importance

What does it consist of

This is above all a tool that is used most of the time in companies and schools, it has many forms, it can be a dynamic, a talk, a discussion or even, if you are very creative, you can make a gallery regarding dispute resolution; It is about discriminating or distinguishing the main problem or conflict and then structuring a list of objectives from higher to lower importance, in order to achieve the design of hypotheses that will then lead to possible solutions, after which the head of the group, team or simply the representative who will be dedicated to solving the conflict is in charge of choosing the most viable and feasible hypothesis to apply it to the subjects.


After the most viable solution has been put into practice, an observation is made to recognize the results obtained from it, as an assessment of the operation of said solution , however, if it does not bear fruit, the procedure previously applied should be started. again, a second time hoping for better results than the previous ones.

What is conflict resolution for?

This tool works in many areas, labor, business and psychological, when it is time to solve a problem, and this is its main and primary purpose, its only focus and goal is to find a solution to a specific problem , to liven up any environment in the application of these strategies.


As already explained previously, the origin of conflict resolution dates from the beginning of humanity and since these began to be civilized in some way, in this way, findings have been found embodied as writings on the subject, some of these belonging to Aristotle and Heraclitus , however, these writings affirm that the beginning of a conflict is that the one that evolves and develops humanity, that is, the theory of these authors sums up that without a conflict there is no existing change ; It is important to note that for a conflict or discussion to take place there must be two people or more than two people involved in it, as well as there may be an internal conflict in an individual when thinking about a solution or making decisions.

However, conflict resolution was not so relevant until long after World War II , it was catapulted becoming more than a technique and a tool, it became an anthropological, social and political phenomenon; The theories on this were born and took root both in the population and in the leaders of the same, causing that today this tool is known so clearly and is used for various tasks and in different areas.

Types of conflict resolution

Intrapersonal conflicts

These conflicts are carried out or take place in a single individual, the subject may feel anxious, fearful and nervous regarding various issues that are constantly repeated in the mind and is not able to decide for an idea or a way The same happens when making decisions; These are the so-called internal conflicts.

Interpersonal conflicts

These conflicts are already more external, that is, it occurs when there is a non-pleasant discussion or a problem between two people or more than two people, this can happen in any type of environment, be it work, family or even in the environments of social friendship that any subject could have.

Intergroup conflicts

These are presented, as their name says, in groups, considering that it can be a point of disagreement or a clash of opinions in a work group , study group, sports groups , among other types of groups that exist.


To perform a good conflict resolution and see results that not only exceed expectations, but also be noticed and distinguished when sharing with the individuals exposed to  said solution, thus enlivening the environment and improving the quality of life of each of the individuals who were previously involved in a problem. The steps to achieve what has been previously exposed are the following:

  • Identify the problem.
  • Define the primary objectives of the solution to be designed through the evaluation of the situation.

Create hypotheses about how to solve the problem, these hypotheses or solutions can be applied in talks, dynamics and various techniques, since the conflict resolution tool is very flexible and manageable in that sense. After this, the solution that the group leader or the person in charge thinks is pertinent to approach the individuals will be chosen .

The solution procedure is put into practice and affected individuals are addressed.



This occurs when the conflict is serious and the leader who is appointed to apply the solution must take the measures he considers appropriate, however, this in turn is cautious, since an imposition when solving a problem can be a trigger that would worsen the conflict.


These must be partial and gradual, creates the feeling that each of the affected individuals is being cared for , taking into account each of their opinions and perceptions, therefore, the conflict is mitigated in one way or another.


The leader in charge of determining the problem must understand all the parties to the conflict and must be calm, listening and demonstrating his knowledge of the circumstance and that he understands them; making those affected understand that it takes into account their requests and their opinions regarding the problem that is arising.

After these three mechanisms that are commonly used in conflict resolution, the leader manages to reach an agreement with the affected individuals, reconciling all parts of the problem and improving relationships.

Conflict resolution techniques

Some of the techniques that are applied in conflict resolution are the following:

  • People are separated from the problem: That is, the leader has to address not the affected individuals but the basic ideas that have developed the problem, since if individuals are directly attacked they will feel defamed or denigrated, which it would cause a major conflict.
  • It should focus on individual interests and not on positions in the problem: In this way the leader removes and captivates all the assumptions, hypotheses, comments and positions that the conflict has gradually developed and exhaustively investigates the root of the problem for later manage to start it.
  • Everyone must win in one case or the other: In this way, no individual who is involved will think that he has an advantage over someone else, in turn, the objective of conflict resolution is fed and not the ego of those affected, which leads to having a greater number of alternatives when solving said conflict.


  • One of the most used dynamics in conflict resolution is personal motivation, this dynamic focuses on all individuals who are affected by the conflict, see their individual opinions and demonstrate that each one has their thoughts and perceptions.
  • Another of the dynamics is one called the spider web, it is more used when resolving group conflicts, it promotes trust, cohesion and teamwork , this dynamic can be used to address 12-year-old individuals in go ahead.
  • A very recognized dynamic is role play, this works when it comes to uniting a team and developing trust and empathy in each individual who may be affected by a conflict.

Mediation of conflict resolution

Mediation is the point of conflict resolution in which the leader intercedes for each of the opinions of those affected, so that no one feels devalued or taken under, in this way, an agreement is reached between all parties of the conflict; mediation in conflict resolution is considered one of the phases to achieve the expected objective.

The negotiation

The negotiation is another phase of problem solving, this unlike medication the acting leader conciliatory manner so that in this way those affected are receptive to their words and opinions , at this stage we reach a conclusion and A decision, as its name says, the situation is negotiated is a middle point in which everyone expresses themselves and reaches an end , a deal that will lessen the conflict until it is reduced to the point of disappearing it.


Although some phases of conflict resolution have been mentioned above , not all have been determined, the other phases of conflict resolution are as follows:

  • Mediation.
  • The negotiation.
  • The arbitration.


A clear example can be presented at the time of a distribution of goods and that all the benefited individuals are not granted the same amount of the good, therefore , as they are not equitable, a conflict can be generated , and one of the ways To solve this problem is to be equitable with the assets that will be distributed, however at the time of this failure to do so, an analysis should be made from the perspective of the affected parties and thus achieve a mediation and end up reaching an agreement between all affected.

In the same way, it can happen in a company, a school and even in a family home, since conflicts are not only caused by clashes of attitudes and behavior , in these, what are the thoughts and perceptions regarding a certain topic.


Without conflict resolution, the many civilizations and societies that we know today would not be formed and structured on the large scale that they are today, although there is talk of conflict resolution in a micro way when focusing this tool on the companies or schools , it is worth noting that this goes beyond that, peace, harmony and coexistence in different cultures is due to the fact that conflicts or discussions between individuals are constantly resolved; If this tool was not used as a custom, the human being would be so clearly selfish that he simply did his will, without thinking about whether or not it would harm others.

Therefore, conflicts can very well be an impulse or a push for the development and evolution of humanity, however, if they become extremely serious and this tool is not taken into account, the world would be plunged into a constant chaos and the main cause of its destruction would be human beings.

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